Terms of Service

By creating an account, accessing our dashboard, deploying our QR codes, or purchasing print merchandise, you ("Merchant", "Restaurant Partner", "User", or "you") enter into a legally binding agreement with Menuly ("Company", "we", "us", or "our").

To be eligible to use the Services:

• You must be at least eighteen (18) years of age or the age of majority in your jurisdiction.
• If registering on behalf of a corporate entity, restaurant chain, partnership, or sole proprietorship, you warrant that you have full legal authority to bind such commercial entity to these Terms.
• Your business must possess all required local, municipal, and national licenses (e.g., FSSAI registration in India, GST registration, trade licenses).

If you do not unconditionally agree to all terms herein, you must immediately discontinue using our Services.

Menuly operates purely as an intermediary software-as-a-service (SaaS) platform under Section 79 of the Indian Information Technology Act, 2000.

• We provide tools allowing merchants to author digital menu items, configure prices, design branded QR codes, and generate printable marketing assets.
• We provide a contactless mobile viewing experience allowing diners to browse menu items on their personal smartphones.
• We do not produce, cook, inspect, handle, pack, or deliver food or beverages.
• We do not employ delivery executives, chefs, or waitstaff.

When establishing a restaurant account on Menuly:

• You agree to provide true, accurate, current, and complete registration information.
• You are solely responsible for maintaining the confidentiality of your login credentials, password, and single-use verification OTPs delivered to your registered email or phone.
• You are fully responsible for all menu changes, price adjustments, dish deletions, or merchandise purchases executed under your account.
• You must immediately notify Menuly at menulyofficial@gmail.com if you detect any unauthorized access or breach of security.

As a registered Restaurant Partner, you represent, warrant, and covenant that:

• Pricing & Tax Transparency: All dish prices, applicable taxes (such as GST or VAT), and mandatory service charges displayed on your digital menu are accurate, fair, and adhere to local consumer protection regulations.
• Real-Time Dish Availability: You will utilize the Menuly Dashboard to toggle sold-out dishes off promptly, avoiding diner frustration or misleading advertising.
• Statutory Food Compliance: All food preparation, handling, kitchen sanitation, and raw ingredients comply with applicable food safety standards, including the Food Safety and Standards Authority of India (FSSAI) guidelines.
• Liquor & Regulated Goods: If your digital menu lists alcoholic beverages, tobacco, or regulated items, you warrant that your establishment holds valid, active excise licenses and that you enforce legal drinking age restrictions on your premises.

Menuly provides badges for dietary classifications such as Vegetarian (Veg), Non-Vegetarian (Non-Veg), Contains Egg, Vegan, and Spicy indicators.

Where enabled, Menuly allows dining patrons to assemble a digital cart and transmit the order to the restaurant's designated WhatsApp number:

• Direct Peer-to-Peer Communication: The transaction and subsequent dialogue take place strictly between the diner and the restaurant over WhatsApp.
• Payment Settlement: Any payments (whether cash on delivery, counter UPI, or payment links) are collected directly by the restaurant. Menuly does not act as an escrow agent, does not collect payment commissions on WhatsApp orders, and is not responsible for unpaid bills, table dispute walkouts, or rejected orders.
• Meta / WhatsApp Terms: Use of WhatsApp is governed by Meta's WhatsApp Terms of Service and Business Policies.

A. Restaurant Partner Content

You retain complete ownership of all trademarks, logos, dish photographs, descriptions, and brand assets that you upload to Menuly ("Merchant Content"). By uploading Merchant Content, you grant Menuly a worldwide, non-exclusive, royalty-free license to host, display, resize, compress, and render such content on your digital menu, QR materials, and system previews for the purpose of operating the Services.

B. Menuly Platform Intellectual Property

Menuly, its logos, user interface designs, dynamic QR generation algorithms, visual layouts, vector template generators, software codebases, and documentation are the exclusive intellectual property of Menuly and its licensors. You may not reverse engineer, decompile, copy, frame, scrape, or resell the platform software without explicit prior written authorization.

You agree not to use the Services to:

• Upload obscene, defamatory, harassing, hateful, or pornographic text, images, or media.
• List counterfeit goods, unauthorized pharmaceuticals, prohibited narcotics, or illegal substances.
• Deploy QR codes linking to malicious URLs, phishing portals, spyware, or harmful executable scripts.
• Engage in automated scraping, denial of service (DoS) attacks, brute-force QR scanning, or rate-limit circumvention.
• Infringe upon any third party's trademark, copyright, privacy, or proprietary rights.

Violation of these rules will result in immediate suspension or permanent termination of your restaurant menu without refund.

Menuly offers both free introductory tiers and paid subscription plans (Monthly, Annual, and Enterprise):

• Recurring Subscriptions: Paid plans renew automatically at the conclusion of each billing cycle unless cancelled prior to the renewal date via the dashboard or support request.
• Taxes: All fees are exclusive of applicable Goods and Services Tax (GST) or statutory sales taxes unless explicitly stated otherwise.
• Invoicing: Tax-compliant electronic invoices are generated and accessible within your account dashboard upon successful payment processing.
• Refunds: SaaS subscriptions are subject to our 7-Day First-Time Satisfaction Guarantee as detailed in our Cancellation & Refund Policy.

Orders for physical QR table stands, A3 matte wall posters, wooden tent cards, and vinyl sticker packs placed through the Menuly Print Shop are custom-manufactured with your restaurant's unique QR code and branding:

• Custom Production: Because physical items are customized exclusively for your restaurant, print orders cannot be cancelled once manufacturing proofing has commenced.
• Delivery & Damage: In the rare event of transit damage or printing defects, we provide 100% free replacements within seven (7) days of delivery. Review our Shipping & Delivery Policy for complete courier terms.

We aim for 99.9% platform uptime to ensure your patrons can access menus without friction. However, we do not warrant that the Services will be 100% uninterrupted, error-free, or resilient against force majeure events, telecommunications outages, or cloud hosting provider downtime. Scheduled system maintenance is conducted during low-traffic hours with advance notice where feasible.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

Menuly does not guarantee that the digital menu platform will increase your restaurant revenue, footfall, table turnaround speeds, or profitability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Menuly, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF REPUTATION, LOSS OF DATA, FOOD SPOILAGE CLAIMS, OR CUSTOMER DISPUTES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM.

In all circumstances, our maximum aggregate liability arising from or relating to this Agreement shall be limited to the total amount paid by you to Menuly in the twelve (12) months preceding the event giving rise to the claim, or INR ₹2,500, whichever is lower.

You agree to defend, indemnify, and hold harmless Menuly, its officers, directors, contractors, and agents from and against any third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from:

• Your breach of any provision of these Terms.
• Any food safety claims, adulteration, food poisoning, or allergen reactions occurring at your restaurant premises.
• Your infringement of any third-party intellectual property rights through uploaded logos or images.
• Your violation of any applicable local, municipal, or food authority regulations.

You may terminate your account at any time by contacting our support desk. Menuly reserves the right to suspend or terminate your access immediately, without prior notice, if:

• You engage in fraudulent, abusive, or unlawful behavior.
• You fail to remediate non-payment of subscription dues after notice.
• We receive verified reports of copyright infringement or illegal menu listings.

These Terms and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Any legal action, suit, or proceeding arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

If you have any questions or require legal clarification regarding these Terms of Service, please contact us: