Quick Policy Summary
Digital Subscriptions: You can cancel your paid plan anytime. First-time subscribers enjoy a no-questions-asked 7-Day Money-Back Guarantee.
Physical Print Merchandise: Because table stands and posters are custom-printed with your restaurant's unique QR code and logo, custom orders cannot be cancelled once printing commences. If items arrive damaged or misprinted, we provide 100% free immediate reprints or full refunds.
1Overview & Scope
This Cancellation & Refund Policy applies to all commercial transactions completed on Menuly (menuly.app), including recurring digital SaaS software plans (Pro, Business, Enterprise) and physical merchandise purchases (Acrylic Table Stands, Matte Wall Posters, Wooden Table Tents, Vinyl Sticker Packs) fulfilled via our Print Shop.
2SaaS Subscription Cancellation
You maintain complete freedom to cancel your recurring subscription at any time:
- Self-Service Cancellation: You can submit a cancellation request anytime via your profile console or by emailing menulyofficial@gmail.com.
- Access Through Paid Period: When you cancel a recurring plan, your premium features (custom QR styles, unlimited categories, high-resolution vector exports) remain active until the final day of your current paid billing period.
- No Surprise Re-billing: Once a cancellation request is acknowledged, no further automatic renewal charges will be debited from your payment method.
- Menu Preservation: Cancelling a paid plan does not delete your menu data. Your account is simply transitioned to our free tier, ensuring your diners never experience broken links.
37-Day Money-Back Guarantee
We want you to be completely satisfied with Menuly. For all first-time paid subscribers, we offer an unconditional 7-Day Money-Back Guarantee:
Terms of the 7-Day Guarantee:
- The refund request must be lodged within seven (7) calendar days of the initial subscription charge.
- Applies exclusively to your initial subscription purchase (not subsequent monthly or annual renewals).
- Upon processing, the full subscription amount charged will be returned to your original payment method.
4Physical Print Shop & Hardware Goods
Products listed in the Menuly Print Shop (such as acrylic QR stands, table cards, and vinyl sticker packs) are bespoke, customized merchandise fabricated specifically for your restaurant, complete with your unique QR code, table numbers, and brand logo:
- Pre-Production Cancellation: You may cancel a physical order free of charge within two (2) hours of placement by contacting our WhatsApp desk.
- Post-Production Policy: Once our automated printing engines have generated the custom acrylic or vinyl print runs, orders cannot be cancelled or returned for buyer's remorse, closure of restaurant, or change of aesthetic preference.
5Damaged, Defective or Misprinted Items
We hold our printing and fabrication partners to the highest craftsmanship standards. If your physical merchandise arrives in any of the following conditions:
- Broken, cracked, or scratched acrylic table stands caused during transit.
- QR code printing defect that prevents camera barcode scanners from reading the link.
- Typographical or color distortion not matching your uploaded brand assets.
- Missing items or incorrect table number sequence.
Our 100% Replacement Guarantee:
Simply notify us within seven (7) calendar days of parcel delivery with a photograph or video showing the defect. We will immediately dispatch a priority replacement batch at zero additional cost, or process a 100% refund if you prefer.
6Refund Mode & Settlement Timelines
All approved refunds are settled electronically back to the original source account utilized during checkout:
UPI Payments
Credited within 24 to 48 hours directly to your linked bank account or VPA.
Credit / Debit Cards
Processed in 5 to 7 business days depending on your card-issuing bank's cycle.
Netbanking / Wallets
Reflected within 3 to 5 business days through our payment gateway partner.
7How to Initiate a Cancellation or Refund
To request a cancellation, return, or refund, follow these simple steps:
- Send an email to menulyofficial@gmail.com with the subject line:
[Refund Request] - [Your Restaurant Name / Order ID]. - Specify your registered account email, date of transaction, and reason for the refund request.
- For damaged physical merchandise, attach 2–3 clear photographs highlighting the parcel packaging and defective item.
Our finance desk evaluates all refund claims within 24 business hours and issues an electronic confirmation along with the bank reference ARN number.
8Customer Support Desk
For urgent questions regarding billing, order status, or payment queries, reach us directly: